A Clamp Back Plate

Shipment processing time

All orders are processed within 3 business days. Shipments don’t occur during weekends or holidays. For expedited shipping orders received after 3pm EST may not ship out until the next business day

Shipping rates and delivery estimates USA

USPS Standard

UPS For Key Cutting Machines (US only)

UPS Overnight

UPS Next Day Air rates based on items weight and distance

UPS Next Day Air Saver rates based on items weight and distance

For expedited shipping orders received after 3pm EST may not ship out until the next business day

Canada rates

DHL International rates

USPS First Class International rates based on items weight and distance

*We only deliver to North America (US & Canada)

Customs and Import Taxes/Duties

Buyers are responsible for any customs and import taxes that may apply. Keyline USA is not responsible for any customs or international shipping delays due to customs. 

Liger Software Subscription

You will receive an email with the code you have purchased within 2 business days.

Returns

Keyline accepts returns within 30 days of receipt. Returns must be in the original, unused condition including the original packaging. Return requests after 30 days will not be accepted for return or exchange.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

- Gift cards

- Downloadable software products

To complete your return, we require a receipt or proof of purchase. Please e-mail orders@keyline-usa.com to receive a RMA#. Goods without an RMA# will not be accepted for return.

There are certain situations where only partial refunds are granted (if applicable)

- Any item not in its original condition is damaged or missing parts for reasons not due to our error

- Any item that is returned more than 30 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check with your bank or credit card company. Refunds may take up to 7 business days to post to your account.

If you have not received your refund after 14 business days, please contact us at orders@keyline-usa.com.

Sale items

Only regular priced items may be refunded, unfortunately, sale items cannot be refunded. 

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at orders@keyline-usa.com to requests an RMA. Please return your item to: Keyline USA Inc, 31336 Industrial Pkwy, Suite 3, North Olmsted OH 44070, United States with the RMA# provided by Keyline USA.

Shipping returning items

To return your product, you should mail your product to: Keyline USA Inc, 31336 Industrial Pkwy, Suite 3, North Olmsted OH 44070, United States

You are responsible for the return shipping costs for your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on your location, the time it may take for your exchanged product to reach you may vary.